What is face to face communication?
Internal and external factors that affect listening last day.
All face to face communication is oral but all oral communications may not be face to face. Telephonic conversation and chatting through internet are oral communication but can not be termed as face to face communication.
When two or more persons communicate each other through oral media in their physical presence is known as face to face communication.
In the words of Thill and Bovee “face to face communication is the richest medium because it is personal, it provides immediate feedback, it transmits information from both verbal and non-verbal case, and it conveys the emotion behind the message.”
Thus following features of face to face communication can be listed:
I. Physical presence of both parties is required.
ii. Immediate feedback. iii. Messages transmitted through both verbal and non-verbal case.
iv. Story behind the message can be revealed.
Advantages of face to face communication: As an oral media face to face communication has some distinct advantages over other form of communication. Advantages of face to face communication are follows:
1. Immediate feedback: Face to face communication provides immediate feedback which completes the communication cycle spontaneously.
2. Complete understanding:
As both verbal and non-verbal signals are used in face to face communication story behind the message can be easily understood by the concerned parties.
3. Appropriate for meeting: Face to face communication is essential for conducting meeting.
4. Economic media:
Most of the cases face to face communication is less expensive or economic.
5. Transmission of secret information: Secret information can be safely transmitted by face to face communication in the physical presence of all the parties.
6. Suitable for illiterate persons:
As written communication is not understandable by illiterate persons, face to face communication perhaps the most suitable media for them.
Disadvantage of face to face communication: Major limitations of face to face communication are as follows:
1. Limited scope:
In this modern era when the world become a global village then the scope of face to face communication are reducing day by day. For face to face communication all the concerned parties must be same place at the same time. But in the business world where executives are really ‘busy’ then it is quite impossible for them to engage in face to face communication.
2. Not suitable for urgent matter:
For face to face communication different parties need to be getting together, which is time consuming. Thus for urgent matters face to face communication is not suitable.
3. No-documentary evidence:
Face to face communication has no documentary evidence, thus it can not be used for future reference.
4. Emotional impact:
Face to face communication also suffers from too much emotional impact.
Post a Comment